Terms & Privacy

Website Terms & Conditions
 

Please read all these terms and conditions.
 

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on +447741653710.
 

1. Application

(a) These Terms and Conditions will apply to the purchase of the services by you. We are Manas, a company registered in India under number KR03D0075211 whose registered office is at Lalitha Residency, Air View Colony, Vinayak Nagar ‘B’ Block, Bangalore 560017 with email address alchemy@bikramjitchowdhury.com; telephone number 447741653710.

(b) These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Services and Goods from the website, if you are eligible to enter into a contract and are at least 1 year old.
 

2. Interpretation

(a) Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession.

(b) Contract means the legally-binding agreement between you and us for the supply of the Services.

(c) Order means the Customer's order for the Services from the Supplier as submitted following the step by step process set out on the Website.

(d) Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.

(e) Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;

(f) Website means our website /www.bikramjitchowdhury.com on which the Services are advertised.
 

3. Services

(a) In the case of Services to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

(b) All Services which appear on the Website are subject to availability.

(c) We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
 

4. Customer responsibilities

(a) You must co-operate with us in all matters relating to the Services, provide us with all information required to perform the Services.
 

5. Personal information

(a) We retain and use all information strictly under the Privacy Policy.

(b) We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
 

6. Basis of Sale

(a) The description of the Services and any product in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
 

(b) The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
 

7. Fees and Payment

(a) You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.
 

8. Delivery

(a) We will deliver the Services by the time or within the agreed period or, failing any agreement:

 in the case of Services, within a reasonable time; and

(b) In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.
 

9. Withdrawal returns and cancellation

(a) You can withdraw the Order by telling us before the services are delivered if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

(b) Subject as stated in these Terms and Conditions, you can cancel the services within 14 days without giving any reason.

(c) The cancellation period will expire after 14 days.

(d) To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Commencement of Services in the cancellation period

(e) We must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service.

(f) Effects of cancellation in the cancellation period

Timing of reimbursement

If we have not offered to get the services, we will make the reimbursement without undue delay, and not later than 14 days
 

10. Privacy

(a) Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation about your personal information.

(b) These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (https://www.bikramjitchowdhury.com/copy-of-feedback)

(c) For the purposes of these Terms and Conditions:

1. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

2. 'GDPR' means the General Data Protection Regulation (EU) 2016/679.

3. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

(d) We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.

(e) Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

1. Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

2. We will only Process Personal Data for the purposes identified;

3. We will respect your rights in relation to your Personal Data; and

4. We will implement technical and organisational measures to ensure your Personal Data is secure.

(f) For any enquiries or complaints regarding data privacy, you can contact Bikramjit Chowdhury at the following e-mail address: alchemy@bikramjitchowdhury.com.
 

11. Governing law, jurisdiction and complaints

(a) The Contract (including any non-contractual matters) is governed by the law of India.

(b) Disputes can be submitted to the jurisdiction of the courts of India.

(c) We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.

 


Email: alchemy@bikramjitchowdhury.com
Telephone : 447741653710
 


 

Privacy policy
 

This privacy policy applies between you, the User of this Website and Manas, the owner and provider of this Website. Manas takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

Please read this privacy policy carefully.
 

Definitions and interpretation

  • In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Manas via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

Manas, or us

Manas of Room1, 9 Strathmore Court, 143 Park Road, Billing State..., NW8 7HY;

User or you

any third party that accesses the Website and is not either (i) employed by Manas and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Manas and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, www.bikramjitchowdhury.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  • In this privacy policy, unless the context requires a different interpretation:

    1. the singular includes the plural and vice versa;

    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

    3. a reference to a person includes firms, companies, government entities, trusts and partnerships.

    4. "including" is understood to mean "including without limitation";

    5. reference to any statutory provision includes any modification or amendment of it;

    6. the headings and sub-headings do not form part of this privacy policy.
       

Scope of this privacy policy

  • This privacy policy applies only to the actions of Manas and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

  • For purposes of the applicable Data Protection Laws, Manas is the "data controller". This means that Manas determines the purposes for which, and the manner in which, your Data is processed.
     

Data collected

  • We may collect the following Data, which includes personal Data, from you:

    1. name;

    2. contact Information such as email addresses and telephone numbers;

    3. in each case, in accordance with this privacy policy.
       

How we collect Data

  • We collect Data in the following ways:

    1. data is given to us by you; and

    2. data is collected automatically.
       

Data that is given to us by you

  • Manas will collect your Data in a number of ways, for example:

    1. when you contact us through the Website, by telephone, post, e-mail or through any other means;

    2. when you register with us and set up an account to receive our products/services;

    3. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

    4. when you use our services;

in each case, in accordance with this privacy policy.
 

Data that is collected automatically

  • To the extent that you access the Website, we will collect your Data automatically, for example:

    1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
       

Our use of Data

  • Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

    1. internal record keeping;

    2. improvement of our products / services;

    3. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

  • We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

  • For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

    1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

    2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

    3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

  • When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
     

Who we share Data with

  • We may share your Data with the following groups of people for the following reasons:

    1. third party payment providers who process payments made over the Website - to enable third party payment providers to process user payments and refunds;

in each case, in accordance with this privacy policy.

Keeping Data secure

  • We will use technical and organisational measures to safeguard your Data, for example:

    1. access to your account is controlled by a password and a user name that is unique to you.

    2. we store your Data on secure servers.

  • Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: alchemy@bikramjitchowdhury.com.

  • If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
     

Data retention

  • Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

  • Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
     

Your rights

  • You have the following rights in relation to your Data:

    1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

    2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

    3. Right to erase - the right to request that we delete or remove your Data from our systems.

    4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

    5. Right to data portability - the right to request that we move, copy or transfer your Data.

    6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

  • To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: alchemy@bikramjitchowdhury.com.

  • If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

  • It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
     

Links to other websites

  • This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
     

Changes of business ownership and control

  • Manas may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Manas. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

  • We may also disclose Data to a prospective purchaser of our business or any part of it.

  • In the above instances, we will take steps with the aim of ensuring your privacy is protected.
     

General

  • You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

  • If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

  • Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

  • This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
     

Changes to this privacy policy

  • Manas reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

    You may contact Manas by email at alchemy@bikramjitchowdhury.com.
     

27 May 2019

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